Automatic Allocation

Bucket your borrowers based on every important criterion – Date Past Due (DPD), credit repayment history, the amount due, repayment intent, and more.

Area / Pin code / bucket wise allocation in 5 mins

A single platform to manage all your collection activities, generate MIS , track PTP stock & negative codes, manage customers follow up and much more....

Re Allocate/Delete multiple cases with clicks

You can reassign/delete loan accounts from portfolio / buckets to maintain your ECR/ACR or advised by bankers time to time with ease.

Automatically distribute cases to agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more.

Promise To Pay Day Follow UP

Professionally controlled PTP and PTPDT procedure for the users including the reminders.

Managing PTP and PTPDT records for the working users on the system, and setting reminders by checking records on daily basis....

Creating and managing PTP and PTPDT records

After disposing trail as PTP (Promise To Pay) and by selecting the future PTP date while creating trail system punches the records for that PTP date and set the reminders according to all available PTP records according to the logged in users. A notification popups on the respective PTP date which reminds the Tele caller that this user has promised for the payment on the day.

Payment Posting & Collection Strategy

Define a collection strategy for your business based on borrower stage & actions. For example, when an account is over DPD, GTECH can notify the field agent to visit the defaulter.

This software manages the payments whether it is PAID collection received by the Field collector or ONLINE PAID collection received by Tele caller through call, all such payments are managed together.

Creation

Easy payment posting procedure posted which runs along with making the trail disposition for the payment collected. Procedure is to just select the type of payment whether it is in cash or it is in Cheque/DD/Online Transaction etc. and then selecting the respective code for the disposition selecting from ONLINE PAID or PAID.

Payment posting is done by both Tele callers and Field collectors from system and from use of app. System sets the notification on the Tele caller screen if the payment has been collected by his on field working Field collector. Payment is managed by the recon users by creating the schedules for respective collections made.

Automatically move borrowers through different stages – first contact, onboarding, segmentation, debt recovery, and case closure.

Managing Payment Reports

Payments reports are generated after final approval from Tele caller and Recon user. Payment reports are managed in below reports.

Payment Reminders

Notifications and Alert on receiving the payments.

GTECH makes it easier for you to track all the live and recent payment received by setting up Alert and notifications.

Alerts & Notifications

Live notification pops up if any on field collector mark any loan number as PAID or ONLINE PAID. This will help Tele caller to make quick actions regarding the collection received

CRM With Call Center

Integrate all your call center, email, WhatsApp, Auto Chat & Voice Boat and other communication channels with GTECH Ensure a seamless & connected borrower experience.

• Customizable IVR System
• Dial By Name/Extension
• Personalized Voice Message
• DID Management
• Call Forwarding/Transferring/Waiting/Parking Facility
• Caller ID
• Multiparty conference
• Customized Reporting
• Interactive Dashboard

Loan Dispositions

Automatic and manually loan dispositions

Making it easy to create bulk dispositions and single disposition using different sources like uploading excel or manually inserting disposition details....

Creating disposition manually

A friendly software environment to created dispositions manually with complete overview of the loan details on the same page and also provides the case history for all the dispositions created with an editable disposition functionality.

Software that provide recon disposition along with the Tele caller’s and Field collector's dispositions.

Loan Reconciliation

Creating recon schedule of all the collections

Creating the schedule by the Recon users for all the Loan Reconciliation available.

Recon schedule is created on daily basis which is managed by the recon users only. Recon gets the report of all the collection received recently and make the schedule accordingly. Creating Loan Reconciliation also helps to know the everyday collection received by the complete team whether they are paid in cash or through other sources.

FIELD STUFF MANAGEMENT

Gtech can automatically plan your collections agents’ day, including collections meetings in order of priority, best routes to follow, goals for the day and more.

Track all your call center, field & support teams on a single dashboard. Get complete visibility into your collection operations.

Improve Your Process with Analytics

Derive insights on borrower profiles, agent performances, active liabilities, pending payments, ongoing payment activities, and more.

Notify collections agents when they are assigned a borrower. Do this via email, SMS or any other communication channel.

Live Tracking & Monitoring

Integrate & track all your payment collection methods with GTECH. Get detailed payment reports of integration.

Live tracking system to track the Field collector's location on daily basis

Accurate and pin pointed location tracker for getting the daily report of all the on Field collectors including their visits details and traveling distance details.

A professionally developed app for only Field collectors which support logins of all valid and available Field collectors. This helps in tracking the every minute location of Field collectors once they marked their attendance for the day. Marking attendance is important as it will make their days working status as Working

Integrate with all the tools you use & love with ready-to-use APIs, connectors & an extensive developer platform.

Consolidated Borrower Profiles

Everything your agents need to know about a borrower. View borrower info, previous conversations & activity history.

Customizable Reports

Generate custom reports of borrower profiles, agent performance, collection funnels, and more.